Mention Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Mention platform, the marketing website at mentionai.app, our mobile applications, our APIs (including the MCP server), and any related services (collectively, the "Service"). The Service is operated by Mention AI Inc., a corporation incorporated in British Columbia, Canada ("Mention", "we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.

1. The service

Mention is an AI-powered knowledge management and learning platform. Customers connect content sources, activate assets, and Mention's AI extracts concepts and processes, generates personalized Articles and interactive SOPs, supports grounded question-and-answer interactions, and surfaces contradictions for administrator review. The Service is described in more detail in our public documentation, which we may update from time to time.

2. Eligibility

You must be at least 16 years old to use the Service. The Service is intended for use by organizations and their personnel for legitimate business and learning purposes, and is not designed for personal or household use.

3. Accounts and access

The Service supports several types of accounts and credentials:

• Administrator accounts — created by individuals who set up an organization, manage sources, audiences, members, and billing.
• Member accounts — created by invitation from an administrator, with access to the Glossaries, Playbooks, Articles, SOPs, and Q&A of the Audiences they are assigned to.
• Agent API keys — programmatic credentials issued by an administrator, scoped to a specific Audience, used to access the MCP server and other developer-facing endpoints.

You are responsible for maintaining the confidentiality of your account credentials and API keys, for all activity that occurs under them, and for promptly notifying us at legal@mentionai.app of any unauthorized access. You agree to provide accurate registration information and to keep it current. You may not share account credentials with anyone outside your organization or transfer your account.

4. Plans, fees, and credits

Mention offers a Free plan and several paid subscription plans (Starter, Pro, Ultra, and Unlimited). Current pricing is published on our pricing page and may be updated from time to time.

• Subscriptions and auto-renewal. Paid plans are billed monthly in advance and automatically renew at the end of each billing period until cancelled. You may cancel renewal at any time through the Service; cancellation takes effect at the end of the then-current billing period.
• Credits. Each plan includes a monthly allocation of credits used to meter AI-powered actions (such as Article generation, SOP generation, knowledge-check grading, Q&A, content analysis, and contradiction detection). Credits do not roll over between billing periods. When a Customer's credits are exhausted, credit-consuming actions become unavailable until the next renewal or a plan change.
• Payments. Payments are processed by Stripe (through our authentication provider, Clerk). You authorize us and our payment processor to charge your designated payment method.
• Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, GST, HST, PST, VAT, and similar taxes, except for taxes based on Mention's net income.
• Price changes. We may change plan pricing or credit allocations on at least 30 days' notice by email or in-app notice. Changes apply to renewals beginning after the notice period.
• No refunds. Except where required by applicable law, all fees are non-refundable, including for partial billing periods, unused credits, or features not used.
• Free plan. Free-tier accounts may be subject to feature, usage, and storage limits, and may be deactivated and deleted after 12 months of inactivity with reasonable advance notice.

5. Customer content

"Customer Content" means the documents, transcripts, chat threads, code, web pages, file metadata, prompts, member-generated questions and answers, and other content that Customers connect to or submit to the Service.

You retain ownership. As between you and Mention, you retain all right, title, and interest in and to your Customer Content.

Limited licence to operate the Service. You grant Mention a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, analyze, and display Customer Content, and to generate Articles, SOPs, Q&A answers, and other AI-generated outputs from it, in each case solely to provide and improve the Service for you and the Members you authorize.

Your representations. You represent and warrant that (a) you have all rights, consents, and authorizations necessary to connect each source and to upload, ingest, and process the Customer Content through the Service, including with respect to meeting transcripts, chat threads, recordings, code, and any personal information contained in them, and (b) Customer Content does not infringe or misappropriate third-party rights or violate applicable law.

No model training. We do not use Customer Content to train AI or machine-learning models, and our LLM provider does not use prompts and outputs sent through the Service to train its models. See our Privacy Policy for details.

6. AI-generated outputs

The Service uses generative AI to produce Articles, SOPs, Q&A answers, contradiction analyses, and similar outputs ("Outputs"). Outputs are derived from Customer Content and may contain errors, omissions, or content that is inaccurate, out-of-date, or otherwise unsuitable for your purposes. You are solely responsible for reviewing Outputs before relying on them, and for any decisions made based on them. Outputs are not, and must not be relied upon as, professional advice (including legal, medical, financial, tax, or safety advice). Do not use the Service to make automated high-stakes decisions about individuals, or in life-safety or critical-infrastructure contexts.

7. Source connections and access controls

When an administrator connects a content source, Mention ingests assets that the administrator selects and activates. Administrators are responsible for:

• Confirming that they have authority within their organization and from third-party platforms to connect each source and to activate each asset.
• Configuring Audiences and Member assignments so that Members only see content appropriate for their role.

Source-level permissions are not re-applied to derived content. Once an administrator activates an asset, the Articles, SOPs, Q&A answers, and other Outputs derived from it are governed by Audience membership in Mention, not by the original source's access-control list. If a person should not have access to derived content, the administrator is responsible for managing Audience membership accordingly. Disconnecting a source removes the source's assets from Mention but does not automatically remove Outputs that were generated from those assets; administrators can delete those Outputs through the Service.

8. Acceptable use

You agree not to, and not to permit any user of your account to:

• Violate any applicable law or third-party right, including intellectual-property, privacy, publicity, or contractual rights.
• Upload, ingest, generate, or share content that is unlawful, infringing, defamatory, harassing, threatening, hateful, or sexually exploitative, including any child sexual abuse material.
• Use the Service to obtain, generate, or distribute professional advice (including legal, medical, financial, or tax advice) for delivery to third parties without appropriate qualification, supervision, and disclosures.
• Use the Service to make automated decisions about individuals that produce legal or similarly significant effects, or in life-safety, critical-infrastructure, or other high-risk contexts.
• Probe, scan, or test the vulnerability of the Service or attempt to bypass authentication, rate limits, credit metering, audience scoping, or any other technical control.
• Introduce malware, viruses, or other harmful code, or interfere with the operation of the Service or other users' use of it.
• Reverse engineer, decompile, or attempt to extract the source code, model weights, prompts, or training data of the Service, except to the extent that contractual restrictions on such activities are prohibited by applicable law.
• Use the Service to build a competing product, to benchmark for publication without our written consent, or to train AI/ML models.
• Scrape or systematically extract content from the Service except through our documented APIs and within their stated limits.
• Send spam, phishing, or other unsolicited communications through the Service.
• Misrepresent your identity, your organization, or your authority to act for an organization.

9. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms. For Customer Content and Member data that we process on your behalf, we act as a processor / service provider; a Data Processing Addendum is available on request to privacy@mentionai.app.

10. Intellectual property

The Service, including all software, models, prompts, designs, documentation, and the look and feel of our website and applications, is owned by Mention or our licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms, Mention grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during your subscription term.

If you provide feedback, suggestions, or ideas about the Service, you grant Mention a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and exploit that feedback for any purpose, without any obligation to you.

11. Beta features

From time to time, we may offer features, integrations, or services labelled as "beta", "preview", "experimental", "early access", or similar (each, a "Beta Feature"). Beta Features are provided "AS IS", may be unstable, are not subject to any service-level commitment, and may be modified or discontinued at any time without notice. You should not use Beta Features for production-critical or high-risk purposes. Mention's total liability with respect to any Beta Feature is limited to the greatest extent permitted by law.

12. Trademark and brand-usage policy

"Mention", the Mention logo, and other Mention marks and branding (the "Mention Marks") are trademarks of Mention AI Inc. We grant you a limited right to use the Mention Marks solely to make truthful factual references to your use of the Service (for example, "powered by Mention" or "we use Mention to onboard new hires"), provided that:

• You do not use the Mention Marks in a way that is misleading, disparaging, or that implies endorsement, sponsorship, partnership, or any other relationship beyond your use of the Service.
• You do not use the Mention logo, stylized wordmark, or any modified form of the Mention Marks without our prior written permission.
• You do not register, use, or attempt to register any trademark, domain name, social-media handle, or other identifier that incorporates "Mention" or any confusingly similar term.
• You comply with any additional brand guidelines we publish.

All goodwill arising from your use of the Mention Marks inures to Mention. We may revoke this permission at any time by written notice.

13. Copyright complaints (DMCA)

Mention respects intellectual-property rights and responds to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (DMCA) and equivalent Canadian law. If you believe that material accessible through the Service infringes your copyright, send a written notice to our designated agent at legal@mentionai.app that includes:

• A physical or electronic signature of the rights-holder or authorized representative.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the material that is allegedly infringing and information sufficient for us to locate it.
• Your contact information.
• A statement that you have a good-faith belief that the use is not authorized by the rights-holder, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights-holder.

We may remove or disable access to allegedly infringing material and may terminate the accounts of repeat infringers. If you believe content was removed in error, you may submit a counter-notification to the same address.

14. Term and termination

Term. These Terms apply from the date you first accept them and continue until terminated as described below.

By you. You may stop using the Service and cancel your subscription at any time through the Service. Termination takes effect at the end of your then-current billing period.

By us, for cause. We may suspend or terminate your access immediately, with or without notice, if you breach these Terms (including the acceptable-use restrictions in Section 8), if your account is more than 30 days past due, or if we are required to do so to comply with applicable law or to protect the Service or its users.

By us, for convenience. We may terminate your account or discontinue the Service for any reason on at least 30 days' email notice. If we discontinue a paid plan or the Service in its entirety for convenience, we will refund pre-paid fees for the unused portion of your subscription term.

Effect of termination. Following termination, an administrator may export Customer Content during a 30-day grace period. After the grace period, we will permanently delete Customer Content within 90 days, except where retention is required by law or for legitimate operational purposes (see Privacy Policy, Section 9). Sections that by their nature should survive termination (including Sections 5, 6, 8, 10, 14–19, and 21) will survive.

15. Service availability

We work to make the Service reliable, but we do not guarantee uninterrupted availability. The Service may be unavailable due to maintenance, updates, infrastructure issues, third-party outages, or factors outside our reasonable control. We do not currently offer a contractual service-level agreement on the Free, Starter, Pro, or Ultra plans.

16. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND TITLE. MENTION DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY (NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, AND WHETHER OR NOT FORESEEABLE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO MENTION FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

18. Indemnification

You will defend, indemnify, and hold harmless Mention and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to (a) your Customer Content, (b) your or your users' use of the Service in violation of these Terms or applicable law, (c) your violation of any third-party right, including intellectual-property or privacy rights, and (d) your representations and warranties in Section 5.

19. Governing law and dispute resolution

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and Mention agree to the exclusive jurisdiction of the courts located in Vancouver, British Columbia for any dispute arising out of or relating to these Terms or the Service, and you waive any objection to venue in those courts.

Class-action waiver. To the maximum extent permitted by law, you and Mention agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. If a court determines that this waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed and proceed in court, while all other claims will proceed on an individual basis.

20. Apple App Store terms

The following additional terms apply if you obtain our mobile application from the Apple App Store (the "App"):

• These Terms are between you and Mention only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
• Your licence to use the App is limited to a non-transferable licence to use the App on Apple-branded products that you own or control, as permitted by the Apple Media Services Terms.
• Mention, not Apple, is solely responsible for providing any maintenance and support services for the App.
• Mention, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including (a) product-liability claims, (b) any claim that the App fails to conform to applicable legal or regulatory requirements, (c) claims arising under consumer-protection or similar legislation, and (d) intellectual-property infringement claims.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• You represent that (a) you are not located in a country subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country, and (b) you are not listed on any U.S. government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

21. Google Play Store terms

If you obtain our mobile application from the Google Play Store, your use is also subject to the Google Play Terms of Service. To the extent these Terms conflict with the Google Play Terms with respect to acquisition or use of the App through Google Play, the Google Play Terms control with respect to that conflict only.

22. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable advance notice, such as by email to administrators or in-app notice, before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to a change, your sole remedy is to stop using the Service and cancel your subscription.

23. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement between you and Mention, constitute the entire agreement between us regarding the Service.
• Order of precedence. If there is a conflict between these Terms and a signed written agreement between you and Mention, the signed agreement controls.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of our assets.
• Force majeure. Neither party is liable for delays or failures resulting from causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, internet or third-party-service outages, or government action.
• Notices. We may give notices by email to the address associated with your account or by in-app notice. You must give notices to us at legal@mentionai.app.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Language. The parties have requested that these Terms be drawn up in English. Les parties ont demandé que ces conditions soient rédigées en anglais.